Customer information

Warranty Information

A preliminary guide to product and installation warranty coverage for MSM Home Solutions projects.

Plain-language summary—not the warranty itself: the official Crystal Limited-Lifetime Warranty, the signed sales agreement and any written MSM workmanship warranty control.

1. Warranty overview

MSM Home Solutions projects may include separate coverage from Crystal Pacific Window & Door Systems and from MSM as the installer. The warranty supplied with the exact product, the signed contract and MSM’s written workmanship certificate control. Marketing summaries do not replace those documents.

Coverage is not a blanket “10-year warranty.” The provided Crystal Vista document is a Limited-Lifetime Warranty with different periods and limitations for different components. Product series and eligibility must be confirmed for each order.

2. Crystal product warranty summary

For eligible Vista Windows & Doors installed in an owner-occupied single-family residence, the provided Crystal document describes limited-lifetime coverage for vinyl extrusions, insulated glass seal failure that materially obstructs vision, and mechanical parts. It lists ten years for factory exterior color coating, one year for interior coating, one year for screens, and ten years for qualifying Crystal labor, all subject to the document’s conditions and exclusions.

The coverage begins on the proven delivery date and is issued to the original purchaser. Repair, replacement or another remedy is determined under the official warranty; service, travel, inspection, administration, shipping or delivery charges may apply.

3. MSM installation workmanship

MSM’s project brief references a separate one-year workmanship warranty. Before publication, MSM must approve the start date, covered installation defects, exclusions, service area, response procedure and responsible legal entity. The final written certificate—not this page—will establish that coverage.

4. Potential exclusions

Subject to the controlling written warranty, coverage may exclude normal wear; glass breakage not caused by a covered defect; misuse or unauthorized alterations; failure to maintain drainage, caulk or finishes; building movement; pre-existing conditions; condensation caused by indoor humidity; storms, flooding, fire or other external events; and incidental cosmetic variation.

5. How to request warranty service

  1. Contact MSM at [Warranty email or phone] as soon as the issue is discovered.
  2. Provide the purchaser name, project address, order or contract number, delivery or installation date and proof of purchase.
  3. Describe the issue and include clear photographs.
  4. Allow reasonable inspection and diagnosis before repair or replacement.

The supplied Crystal warranty requests notice within 30 days after discovery of a suspected defect. Emergency water intrusion or safety issues should be reported immediately.

6. Available remedy

The controlling warranty should specify whether the warrantor will inspect, repair, replace or refund covered items, and whether labor, shipping, finishing or access costs are included. Do not promise a remedy here until the final warranty language is approved.

7. Consumer rights

This information does not limit rights that cannot be waived under applicable law. Written consumer-product warranties may be subject to federal and state requirements, including rules concerning clear disclosure and pre-sale availability. Customers should receive the final written warranty before purchase.

8. Warranty contact

MSM Home Solutions
[Warranty department]
[Address]
[Email] · [Phone]